Booking Terms and Conditions

BOOKING AGREEMENT

Travel services and products offered or booked through Cascades Africa Safaris are considered booked once you or your travel agent confirms your booking with us. It then becomes our responsibility to provide you with the services subject to the agreed upon program, price and inclusions. All bookings are subject to these terms and conditions.

It your responsibility to countercheck the written confirmation that we send you and ensure it is as per our agreement with you.

By making a booking for a group, it is assumed that you have the authority to consent and acknowledge these booking terms and conditions on behalf of all individuals in the group. Similarly, it is assumed that all our correspondence with you regarding a booking is passed every other individual from your group. No member of a group can therefore isolate themselves from these booking terms and conditions.

All communication, bookings, amendments and cancellations to your booking must be made in writing to us.

BOOKING PROCEDURE

In the event that you book with Cascades Africa Safaris directly, all correspondence will be sent to the specific address used to make the booking. In the event that the booking is made through a Travel Agent, all the communications by us will be to the Travel Agent.

All payments that you pay to your local Travel Agent will be held by them as a Cascades Africa Safaris agent. Cascades Africa Safaris has the right to decline a booking at its discretion.

PAYMENT TERMS

A deposit of 25% of the booking operating in any of our destination must be paid at the time of booking. In some instances, you will be required to pay a higher deposit depending on the booking terms of an individual supplier (some smaller properties or some unique services require higher deposits than the standard deposits we request).

The outstanding balance for your booking must be received 60 days by Cascades Africa Safaris before the travel date. Your travel documents will not be issued until you or your Agent has cleared the balance with Cascades Africa Safaris.

On account that bookings made less than 70 days before the travel date, full payment is required upon/with booking confirmation. In any case the final payment is not made by travel date, Cascades Africa Safaris has a right to cancel the booking and apply any the charges that may apply from the suppliers.

FLUCTUATION

Once we have received your deposit payment, the cost of your booking is guaranteed with the exception any extra charges that may arise due to new Government legislation, airline taxes increases that are beyond our control and adverse inflation or currency fluctuation that is publicly documented.

GOVERNMENT TAXES

In case our government and other authorities introduce new mandatory charges or increases in any service charges, these charges will have to be passed on to you.

All known pre-payable charges based on your agreed, booked and paid for services are incorporated in our quotations.

CANCELLATION BY YOU

In the event that you wish to cancel your booking, you must inform Cascades Africa Safaris in writing. The date of cancellation will be the date that we get this written notice and acknowledge it in writing. In case of cancelation by you, no protection premiums paid will be refunded and the following cancellation charges will apply:-

• Cancellations submitted between 90 and 70 days before the travel date shall be charged a booking fee of 15% of the total cost of the services.

• Cancellations submitted between 69 and 45 days before the travel date shall be charged at 50% of the total cost of the services.

• Cancellations submitted between 44 and 31 days preceding before the travel date shall be charged at 90% of the total cost of the services.

• Cancellations submitted less than 30 days of travel or after start of services, shall be charged at the full cost of services.

CANCELLATION BY US

• Cascades Africa Safaris won’t cancel your booking after the ‘Pay-by-Date’ is passed unless it is rendered absolutely necessary, or unless payment has not been received by us. Subject to the above, Cascades Africa Safaris claims all authority to cancel your booking for or before the date when payment of the outstanding balance of your booking is expected. In case of cancellation by Cascades Africa Safaris, we will inform you or your Travel agent in writting. Where applicable, you will be offered an option to take up a service of the same standard if available, together with a full refund of any payments you have made.

• Cascades Africa Safaris has all the right to cancel your booking without any notice WHEN a client’s conduct is likely – in the company`s feeling, or other individuals in authority, to bring about distress, irritation, danger to other clients, any outsider or property. Under such circumstances, our commitment stops. Full cancellation charges will apply and Cascades Africa Safaris will be under no obligation to refund, reimburse or compensate you for whatever other costs you may incur.

CHANGES BY YOU

In the event that you wish to change your booking after our confirmation voucher has been issued, you should inform us in writing, and we will try our best to meet your request. However, such changes may not always be available or possible.

A policy charge of US$100 per change per booking will apply together with any other costs that may come up with the changes. Changes can’t be made under 14 days before travel date and would be dealt with as a cancellation. Kindly note in some instances air carriers require full payment of the air fares at the time of booking and charge 100% of the air fares in case of cancellation. You will be informed of such conditions at the time of booking.

In case you amend your travel arrangements after you have commenced, it is your obligation to meet any extra costs that might be brought about. No refunds can be made for any unused services.

CHANGES BY US

It is unlikely that Cascades Africa Safaris will need to roll out any improvements to your booking, however in case of minor changes being made, we claim all authority to do so if we consider it to be in your interest.

Should it be important for a material change to your booking (which we maintain all authority), Cascades Africa Safaris will let you know or your travel agent as soon as reasonably possible. A material change is one that is made to your booking before departure that includes, for instance, a change of airport or change of flight time by over twelve hours or change to a different hotel. In case of a material change, you will be offered the chance to decide on:-

• Accepting the change

• Purchasing another option with Cascades Africa Safaris with a credit being given at the cost of the original services offered.

• A refund of any payment you have paid.

OUR LIABILITY

Although Cascades Africa Safaris has no immediate control over the services given to you by third party suppliers, it accepts obligation regarding the nature of your holiday components.

Should you or any individual from your group endure sickness, individual harm or passing, through any misfortune out of an action, which is not part of our travel arrangements, nor part of a trip sold through us, we might, at our circumspection, offer advice and help.

ERRORS & ACCURACY

The information our brochures may change before you book your holiday. We do endeavour to guarantee precision at the season of printing but still mistakes may happen.

It would be ideal if you guarantee that you check all subtle elements of your holiday including the prices provided are right at the season of booking and on receipt of your confirmation.

YOUR SAFETY & HEALTH

Whilst Cascades Africa Safaris makes sure it uses services of legitimate suppliers, it is critical to remember that oversea standard benchmarks and controls are the obligation of the administering powers of every nation.

You are hence asked to take additional consideration when wandering into new buildings and environments. We would deferentially ask you to take a couple of minutes to acquaint yourselves with the emergency exit courses and avoid potential risk concerning local foods and refreshments, specifically, ice in beverages.

On the off chance that you are doing a safari please follow the instructions and advice given by your guide all the time.

Thank you for booking with CASCADES AFRICA SAFARIS